Our refund terms for Swan HQ Pro subscriptions. Questions? Email us before subscribing — we're happy to help.
This Refund Policy governs subscription purchases made through swanhqpro.com and is incorporated by reference into our Terms of Service. In the event of any conflict between this Policy and the Terms, this Refund Policy is the controlling document.
All payments are processed through Stripe. By subscribing, you agree to the terms of this Policy in addition to our full Terms of Service.
Swan HQ Pro subscriptions are not refundable, for any billing period, once that period has been charged. You may cancel your subscription at any time. Canceling stops future billing — it does not refund the current period. Your access, and your clients' access to their branded app, continues through the end of the period you've already paid for, then ends.
This applies equally to monthly Essential and Vanguard plans and to any Studio arrangement, whether you're on founding-cohort pricing or standard pricing.
Importing your existing programs, exercises, clients, and workout history is offered at no cost for founding-cohort coaches — there is no charge, so no refund applies.
If you separately request a custom, hands-on build-out of an exercise (written instructions plus a filmed demo) as a paid service outside the free migration offer, that service is billed for the time it takes and is non-refundable once work has begun.
All payments are processed through Stripe. Because subscriptions are not refundable per Section 01, this section applies only in the rare case a refund is issued at the Company's discretion (for example, a billing error) — such refunds are returned to the original payment method and typically take 5–10 business days depending on your card issuer.
We strongly encourage you to contact us at info@trainwithswan.com before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly and directly.
Initiating a chargeback without first contacting us for a subscription period where the Service was provided as agreed constitutes a breach of our Terms and may result in immediate suspension or termination of your account and your clients' access, and the Company disputing the chargeback with supporting evidence of service provided.
Cancel or modify your subscription at any time through the Stripe Customer Portal, or by emailing info@trainwithswan.com. Your access continues through the end of your current paid period as described in Section 01.
Questions before subscribing?
We're happy to answer any questions about our refund policy before you commit.